Restore System Drive to Factory Defaults

If your CaptureCast hardware ever reaches a state where it can no longer function properly, or boot, NewTek Support may suggest that you perform a Factory Reset. In order to do this, you'll need to connect your CaptureCast hardware to a monitor, keyboard, and mouse.


First, reboot the machine. During boot, you will reach the following menu.vlcsnap-2022-11-07-11h42m57s280.png

You'll notice there is a timer ticking down, so you'll need to quickly use the arrow keys on your keyboard to move down to select "Backup and Restore", then press enter.

You will then be presented with a second set of options, from which you want to choose the first one, "Restore System Drive to Factory Defaults", then press enter.


A large number of lines of text will scroll by on the screen. This is normal. Eventually, you will be presented with the Factory Restore screen. As noted on this screen, this restore does not affect any content or video on the secondary storage drive - so if your issue is due to something contained on the secondary drive, this will not fix the issue. Also as noted on the screen, this will destroy all data that is currently on your root drive, which includes the CaptureCast database. This means you will lose templates, user logins, publisher configurations, etc. You will also lose any changes you made to the Operating System. If you still wish to continue with all these caveats in mind, type "Yes", exactly as it is displayed on screen (case sensitive), and hit Enter.


Once again, a large amount of text will scroll by on the screen, this, as well, is normal. Eventually you will see a percentage indication of the progress being made in the restore process, until finally after about 2-5 minutes, you receive a message indicating the process has finished. You can now power off the box, or enter "Yes" (case sensitive again) to reboot the system.


Once rebooted, you should immediately update the CaptureCast software to the latest version again, since the version contained in the Factory Restore image may be significantly out of date, depending on when your unit was originally shipped.

Since this process did not delete anything contained on your secondary storage drive, you can learn more about how to delete those files if you'd like in another article here: Manually Delete Media Packages and other FIles from Secondary Storage Drive


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