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Streaming Encoder Error: Bitrate, Width, Height

Issue: "Streaming Encoder settings error. May be bitrate, width or height" Error populates when attempting to stream. This issue is mostly seen after an update has been performed. Several components of streaming, such as h.264, is handled by the Integrated GPU. 

Devices Affected: TriCasters running Standard or Advanced Edition software.

 

Resolution: 

1. Ensure the IGPU is Enabled in the BIOS settings

-Reboot the Device

-Tap "F2" repeatedly while unit boots - This will launch the BIOS settings

-Select "Advanced" tab at the top of the screen

-Select "Chipset Configuration"

-Locate "IGPU Mutli-Monitor" and ensure it reflects "Enabled" as reflected in the image below:

 

2. Install the Intel Driver and Support Assistant tool to scan the IGPU and recommend the latest update. You can find the tool at the link below: 

https://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu

- Launch the tool after it is installed

- Right-Click the Intel application "Wrench" icon from your Windows Taskbar 

-Select "Check for New Drivers"

-It will direct you to the Intel site and recommend any available driver updates for your device. 

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