We firmly expect you will never need it, but isn’t it good to know that

comprehensive software Restore features are available in the event of an unforeseen problem? You can use one of two methods to access Restore, depending on your situation.

 To restore your system software after the system launches normally:

  1. Click the Utilities icon on the Home Page of the Startup Screen.
  2. Select the link labeled Backup or Restore System.
  3. The system will restart. When it does, select the Restore Factory Defaults bootup option.

If 3Play should ever fail to boot up properly, you may need to try a different approach to restore your system software, as follows:

  1. Select the menu item labeled Restore Factory Defaults from the black boot screen that appears shortly after powering up. (If this screen does not automatically appear, reboot and press F8 a few times in quick succession, say once per second, immediately after powering up.)

Either method described above will ultimately present you with powerful system backup and restore tools. The management screen initially presents you with 3 options as follows:

  • Restore System Partition to Factory Defaults: overwrites the C partition (only)         on the existing system drive from the disk image in its local Restore partition.

 Note: Following a Reset to Factory Defaults operation, the Windows® system software must be re-activated. To do this, you will need the operating system serial number, which you will find on a sticker affixed to the exterior of your system.

 This procedure restores your system drive (“C:”) to its ‘as - shipped’ state. However any software updates you performed earlier will be overwritten. When you do restore, remember to update the 3Play software afterward.

  • Create User Backup Drive: create a bootable clone of the entire system drive

       (as it exists at the time) on either an external HDD or a drive mounted in a removable hard drive bay.

 The clone operation includes: 

    O The existing (factory - prepared) Restore partition

    O The complete C partition

 In cases of catastrophic drive failure requiring drive replacement, a service technician can connect the User Backup ‘clone’ drive in place of the original internal system drive and you’ll be back in production (prudence would call for creating a new User Backup drive as the first order of business.

  •  Restore System Partition from User Backup Drive: overwrites the C partition (only) on the existing system drive with the C partition on the external user backup drive.

This allows you to insert a User Backup drive into a removable drive bay (or otherwise connect it), and regain a functional system partition as stored on the clone drive.


Note: This feature it is intended to allow a restore operation of the system drive that the clone was prepared on. It is not intended to allow restoration from a ‘foreign’ unit. Using the ‘Restore System Partition from User Backup Drive’ in the latter manner will almost certainly cause multiple problems.

In a dire emergency, however (such as if a system drive fails when no User Backup from the same unit has been prepared) a User Backup created on a similar model 3Play can be helpful, as follows:

- Install the ‘foreign’ User Backup drive to replace the defunct system drive.

- Power up, and – at the boot selection screen – select ‘Backup and Restore’.

- Choose ‘Restore System Partition to Factory Defaults’, and follow prompts.

It may be necessary to re-activate Windows, then re-enter the registration unlock code, and possibly update the 3Play software after the restoration process in this case. Be aware that the approach above is not encouraged, since minor hardware differences between the two units involved may well result in issues in the resulting Windows installation. As well, the new system drive will no longer have a factory restore partition. Still, it might be better than nothing in a crisis.


Section B.5.6

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