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Installing TC2 Updates

In order to install TC2 software updates, follow the listed steps:

 

Download the Update

1) Exit the TC2 software to view the Windows desktop. You can do this by exiting out to the main selection screen then clicking shutdown  > Administrator Mode > Exit to Windows.

 

2) Launch the Microsoft Edge internet browser and navigate to https://www.newtek.com/downloads/.

 

3) Click the download button underneath the TriCaster TC2 Elite current version number. In the downloads bar it will ask if you want to keep or delete the file, choose to keep it, at which point it will download a file called, "Download NewTek TriCaster 2 Elite".

 

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4) When the download is complete, go into your downloads folder, right click the application file and then click Properties. Check the Security section and check the 'Unblock' button if applicable.  Hit Apply and then OK.  

 

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5) Right click the application again and click, "Run as administrator."

 

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6) The next prompt will give two choices.  We recommend selecting Download only.  This will save the files to a local location on the system and they can be moved to a different location or removable storage after the install is complete.  Click Next.

 

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7) The initial EULA agreement will appear. Click, "I accept the agreement" and then click Next.

 

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8) Select a directory to save the downloaded files to. Change the directory to your location of choice (or just leave it as is) and click Next.

 

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9) Select the components you wish to download by checking the boxes next the components you'd like. The TriCaster 2 Elite Upgrade is the most commonly needed install.  TC2 Content is the NewTek stock footage and can be skipped if you are pressed for time, but we will often want to use those clips for troubleshooting purposes so it's recommended you install them at some point. Virtual Set Editor upgrade is a Demo version of our Virtual Set Editor software. It is fully featured, but if you wish to export any of the sets you make for use, you will need to purchase a Virtual Set Editor license. Virtual Set Editor content is content for creating sets in Virtual Set Editor. Animation Store Creator is free software used in creating custom animations. Animation Store Creator content is the files for use in Animation Store Creator. NDI|HX® drivers are important and required for any NDI|HX® device (like a Connect Spark or PTZ1 camera) to interface with the TriCaster. Once selected, click Next.

 

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10) The download will begin. Once the download is finished, the prompt will then say 'copying upgrade, please wait'. This can take several minutes with no visible activity so be sure not to close the prompt. It will close on it's own once it is done.

 

11) Once the download is complete, the files will then appear in the directory you selected in Step 8 (TriCaster defaults to this location to the C Drive if not changed).  The suggested order in which to install the updates is below:

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1) NewTek TriCaster 2 Elite Update

2) NewTek Content

3) NewTek VSE Adv

4) NewTek VSE Adv Content

5) NewTek ASC Adv

6) NewTek ASC Adv Content

7) NDI Tools

 

Update Your Nvidia Driver

You can find this process here: Updating Nvidia drivers: Standard vs DCH drivers.

 

1) Install the NewTek TriCaster TC2 Elite Update

1) Right click and run the NewTek TriCaster TC2 Update.exe as Admin. You may also need to change the Security in Properties as mentioned in the first section.

2) Proceed through the EULA, the important information screen, and choose your language. The install will begin and run through various modes.  When the install completes, you will see the following image:

 

signed_out.png

 

When you click close, the unit will power down. Leave the unit powered off for 3 minutes before powering it back up. When you power it back up, the unit will install some Windows updates and then the system update will be complete.

 

2) Install the TriCaster Content

1) To Install the TriCaster Content, right-click NewTek Content.exe and run as Admin.

2) Click Next, agree to the EULA, and review the information screen then click next, as previously done. The content will begin to install and when the progress bar completes, the install is done.

 

3) Install Virtual Set Editor

1) To install Virtual Set Editor (which requires a separate Serial Number purchase in order to be able to export your virtual sets), right click NewTek VSE Adv and run as administrator.

2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.

 

4) Install Virtual Set Editor Content

1) To install Virtual Set Editor Content, right-click NewTek VSE Adv Content and run as administrator.

2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.

 

5) Install Animation Store Creator

1) To install Animation Store Creator, right-click  NewTek ASC Adv and run as administrator.

2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.

6) Install Animation Store Creator Content

1) To install Animation Store Creator Content, right-click NewTek ASC Adv Content and run as administrator.

2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.

7) Installing NDI Tools

1)  While referred to as the NDI HX driver when you selected it to download previously, the actually downloaded file will be named, "NDI 4 Tools." Right click the NDI 4 Tools.exe and run as Admin to install.

2) Agree to the End User License Agreement and select your installation directory as before, then select the components you wish to install. Almost all of them are handy for troubleshooting or production using NDI, but at the bare minimum I would recommend installing the NDI|HX v1 Drivers and the Video Codecs.

Note: Support does not recommend selecting 'Disable Web Password' or 'Run at Windows start' options when installing on a TriCaster.

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3) The next prompt allows for the option to change the shortcut path but we suggest this is left to the default.   Click Next.

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4) Click Install and the process will begin (it may take several minutes).

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5) Once the install is complete, you can click Finish and view the NDI Introduction PDF. If you wish to view it later, the PDF can be found in C:\Program Files\NDI.tv\NDI 4 Tools titled as "Introduction to NDI".

Prefer a Video?

You can watch a video that goes over the update process through Newtek University. The videos that cover the download and update process are part of the Free Course available at https://newtek.learnupon.com/store/971888-newteku-free-courses . Please note that this video uses a VMC1 for its example and there may be some slight differences in the process.

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