NewTek’s Customer Support center can also handle registration requests by telephone, if that is more convenient (when opportunity permits, you should still visit the website as discussed above to gain access to software updates).
Please have your Product ID (from the Registration dialog mentioned earlier) handy when you call. The phone numbers for Customer Support follow:
- (US) 1-800-862-7837
- (Outside US) +1-210-370-8452
- (Europe) +33 (0) 557-262-262
Hint: It’s a good idea to record the login name and password you choose when creating your website profile, and keep them in a safe place. Jot down the registration code too; it could come in handy if you ever need to restore the TriCaster software to as-shipped state when you don’t have access to the Internet.
It’s a great idea to check for recent free software updates for your system at this time, too – see the heading System Utilities in Section 5.2.3 for more on this.
Enhanced Support (ProTek)
NewTek’s optional ProTekSM service programs offer renewable (and transferable) coverage and enhanced support service features extending well beyond the standard warranty period.
Please see http://www.newtek.com/protek.html or your local authorized NewTek reseller for more details regarding ProTek plan options.