Issue: The USB connected control surface is not lighting up within a session or it's not showing in Device Manager when plugged in.
*Note - This article applies only to older USB control surfaces such as the TriCaster 450-460, Original TriCaster Mini CS, TriCaster 850-860, etc. Newer units such as the TC1 SP and new Mini CS (Serial Number starting with "NYT") have drivers built into the software update.
Solution:
1. Check cables and make sure it is directly connected to the TriCaster (no extenders or USB hubs)
2. Update the TriCaster software. Here is the link to our updates page: http://www.newtek.com/downloads
(For 455/855 and earlier products, use this link for updates: http://www.newtek.com/downloads/previous.html)
3. Check that the drivers are enabled. Start> Device Manager > USB Serial Bus Controller > USB Serial Converter > right click > Properties > Driver tab > enabled
If the drivers are enabled and the control surface is still not functioning correctly within a session, proceed to step 4.
4. In Windows (with control surface plugged in): Start>device manager> USB serial controller> USB serial converter >right click> uninstall
5. Disconnect the control surface.
6. Reboot, then exit to Windows. Download the CS Drivers from here: Once they are downloaded right click and run as admin.
7. After install, plug in the Control Surface again and launch the TriCaster software into a Session.
8. The Control Surface should light up once the Session is initialized.
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