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USB Control Surface not detected

Issue: The USB connected control surface is not lighting up within a session or it's not showing in Device Manager when plugged in. 
 
Solution: 
1. Check cables and make sure it is directly connected to the TriCaster (no extenders or USB hubs)
 
2. Update the TriCaster software. Here is the link to our updates page: http://www.newtek.com/downloads
(For 455/855 and earlier products, use this link for updates: http://www.newtek.com/downloads/previous.html)
 
3. Check that the drivers are enabled. Start> Device Manager > USB Serial Bus Controller > USB Serial Converter > right click > Properties > Driver tab > enabled
If the drivers are enabled and the control surface is still not functioning correctly within a session, proceed to step 4.
 
4. In Windows (with control surface plugged in): Start>device manager> USB serial controller> USB serial converter >right click> uninstall
 
5. Disconnect the control surface.
 
6. Reboot, then exit to Windows. Download the CS Drivers from here: Once they are downloaded right click and run as admin. 
 
7. After install, plug in the Control Surface again and launch the TriCaster software into a Session. 
 
8. The Control Surface should light up once the Session is initialized.
 
 
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