Issue: When attempting to use 4K Monitors in your workflow, the following issues may occur:
-The mouse appears to be unresponsive when clicking on items in the software interface.
-“Running your GPU at high resolution may impact performance” error message appears.
-Monitors do not display an image at all when connected.
Items to Consider:
-While several of our devices now support 4k inputs/outputs, this does not extend to the use of 4K monitors for the interface monitor. NewTek™ does not recommend/support the use of 4K monitors to be utilized as multiview/interface monitors.
-Ensure that your monitors are configured at or below 1920x1080 resolution.
-Ensure that "Scaling" is set to 100% (nothing higher) within Windows.
-Eliminate extenders/adapters between your device and the connected monitors as troubleshooting. EDID handshake can fail to identify displays when launching and this could cause issues.