GPU error - 'Warning. Unable to verify video drivers' or 'The GPU, CPU or drivers of this machine are not supported by this version'

Issue: When launching your NewTek™ software (TriCaster, 3Play, TC1, IP-Series, etc), you encounter this message:  "GPU error - Warning. Unable to verify video drivers" or "The GPU, CPU or drivers of this machine are not supported by this version".


1) Ensure your Nvidia graphics card drivers are updated.  Instructions on how to update the Nvidia graphics card drivers can be found here: How To Update The NVIDIA Graphics Card Driver

2) If you installed a NewTek™ software update before the Nvidia graphics card drivers were updated, please reinstall the latest NewTek™ software update again.  This allows the NewTek™ software to recognize there are updated Nvidia drivers. The error message should not appear again.

3) Ensure your primary monitor is connected to the "Interface' or 'Multiview" ports, instead of the "Display" ports. Our software utilizes dedicated graphics cards for Interface and Multiview displays.  Trying to launch the software from the 'Display' ports will cause issues and not launch the software correctly. 

4) Confirm your Nvidia Graphics Card shows in the Device Manager.  If it shows within Device Manager, ensure there are no errors/warnings listed.  If you are still having issues, please contact Newtek Customer Support.

Current as of 10/25/2019

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