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Advanced Edition 3 Upgrade and loss of Local Sources

Issue:

After installing the Advanced Edition 3 software upgrade on a system previously running Standard Edition or Advanced Edition 2 software, you may notice your Local Input source options are limited to just 'Black'. 

 

NewTek_Customer_Support_Laura_362287_2019-03-13_4.png

 

Solution:

Install the following Windows Patch on your system. After install, reboot the TriCaster and then launch the session again. You should now have a selection of Local source options again.

https://www.microsoft.com/EN-US/DOWNLOAD/confirmation.aspx?id=49093

 

*Current as of 3/13/19

 

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