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MediaDS Video Input Not Appearing

Issue:  You have either SDI or NDI sources coming into the Media DS Inputs but no image shows; the input only displays black.  The audio from the sources is present though.

Solution:

1) First ensure you are on the latest available software update for the MediaDS.  Once the update is installed, be sure to reboot the system and launch the software again. https://www.newtek.com/downloads/

2. If the issue remains after updating the software, install the specific Intel driver linked below. Reboot the system and video should now appear in the Input source previews. https://downloadcenter-origin.intel.com/download/27892/Intel-Graphics-Driver-for-Windows-10

 

Current as of 5/8/2019

 

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