In order to install TC1 software updates, follow the listed steps:
Download the Update
1) Exit the TC1 software to view the Windows desktop.
2) Launch Internet Explorer and navigate to https://www.newtek.com/downloads/.
3) Click the download button underneath the TC1 current version number.
4) When the download is complete, right click the application file and then click Properties. Check the Security section and check the 'Unblock' button if applicable. Hit Apply and then OK.
5) Right click the application again and click, "Run as administrator."
6) The next prompt will give two choices. We recommend selecting Download only. This will save the files to a local location on the system and they can be moved to a different location or removable storage after the install is complete. Click Next.
7) The initial EULA agreement will appear. Click, "I accept the agreement" and then click Next.
8) Select a directory to save the downloaded files to. Click Next.
9) Select the components you wish to download. The TC1 upgrade is the most commonly needed install. TC1 Content is the NewTek stock footage and can be skipped if you are pressed for time, but we will often want to use those clips for troubleshooting purposes so it's recommended you install them at some point. Virtual Set Editor upgrade is a Demo version of our Virtual Set Editor software. It is fully featured, but if you wish to export any of the sets you make for use, you will need to purchase a Virtual Set Editor license. Virtual Set Editor content is content for for creating sets in Virtual Set Editor. Animation Store Creator is free software for use with creating custom animations. Animation Store Creator content is the files for use in Animation Store Creator. NDI|HX® drivers are important and required for any NDI|HX® device (like a Connect Spark or PTZ1 camera) to interface with the TriCaster. Once selected, click Next.
10) The download will begin. Once the download is finished, the prompt will then say 'copying upgrade, please wait'. This can take several minutes with no visible activity so be sure to not close the prompt.
11) Once the download is complete, the files will then appear in the directory you selected in Step 8 (TriCaster defaults to this location to the C Drive if not changed). The suggested order in which to install the updates is below:
Installing the NewTek TriCaster TC1 Update
1) Right click and run the NewTek TriCaster TC1 Update.exe as Admin. You may also need to change the Security in Properties as mentioned in the first section.
2) At this point you may get an error message:
If so, click ok and another message will populate. If it looks like this:
Then you need to update your video card drivers before you can continue with the update. Click ok to close the window. You can see how to do that in this KBA here; https://support.newtek.com/hc/en-us/articles/218903487-How-to-update-the-NVIDIA-Graphics-Card-Driver.
3) Once the above updates are applied as necessary, right click and run the NewTek TriCaster TC1 Update.exe as Admin again. Proceed through the EULA, the important information screen, and choose your language. The install will begin and run through various modes. When the install completes, you will see the following image:
When you click close, the unit will power down. Leave the unit powered off for 3 minutes before powering it back up. When you power it back up, the unit will install some Windows updates and then the system update will be complete.
Installing the TriCaster Content
1) To Install the TriCaster Content, right-click NewTek Content.exe and run as Admin.
2) Click Next, agree to the EULA, and review the information screen then click next, as previously done. The content will begin to install and when the progress bar completes, the install is done.
Installing Virtual Set Editor
1) To install Virtual Set Editor (which requires a separate Serial Number purchase in order to be able to export your virtual sets), right click NewTek VSE Adv and run as administrator.
2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.
Installing Virtual Set Editor Content
1) To install Virtual Set Editor Content, right-click NewTek VSE Adv Content and run as administrator.
2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.
Installing Animation Store Creator
1) To install Animation Store Creator, right-click NewTek ASC Adv and run as administrator.
2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.
Installing Animation Store Creator Content
1) To install Animation Store Creator Content, right-click NewTek ASC Adv Content and run as administrator.
2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.
7) Installing NDI Tools
1) While referred to as the NDI HX driver when you selected it to download previously, the actually downloaded file will be named, "NDI 4 Tools." Right click the NDI 4 Tools.exe and run as Admin to install.
2) Agree to the End User License Agreement and select your installation directory as before, then select the components you wish to install. Almost all of them are handy for troubleshooting or production using NDI, but at the bare minimum I would recommend installing the NDI|HX v1 Drivers and the Video Codecs.
Note: Support does not recommend selecting 'Disable Web Password' or 'Run at Windows start' options when installing on a TriCaster.
3) The next prompt allows for the option to change the shortcut path but we suggest this is left to the default. Click Next.
4) Click Install and the process will begin (it may take several minutes).
5) Once the install is complete, you can click Finish and view the NDI Introduction PDF. If you wish to view it later, the PDF can be found in C:\Program Files\NDI.tv\NDI 4 Tools titled as "Introduction to NDI".
Prefer a Video?
You can watch a video that goes over the update process through Newtek University. The videos that cover the download and update process are part of the Free Course available at https://newtek.learnupon.com/store/971888-newteku-free-courses . Please note that this video uses a VMC1 for its example and there may be some slight differences in the process.
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