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Installing 3P1 Updates

In order to install 3P1 software updates, follow the listed steps:

Download the Update

1) Exit the 3P1 software to view the Windows desktop.

2) Launch Internet Explorer and navigate to https://www.newtek.com/downloads/.

3) Click the download button underneath the 3Play® 3P1 current version number. It will ask for your contact information (first name, last name, email address, and country are all mandatory fields).

Contact_info_Download.png

Once you fill in the info and click submit, it should say you are now authorized to download updates:

Download_authorized.png

Close that window by clicking the highlighted X and then click the 3P1 download button again. If this process does not work, download Chrome or Firefox and try again.

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4) When the download is complete, right click the application file and then click Properties. Check the Security section and check the 'Unblock' button if applicable.  Hit Apply and then OK.  

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5) Right click the application again and click, "Run as administrator."

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6) The next prompt will give two choices.  We recommend selecting Download only.  This will save the files to a local location on the system and they can be moved to a different location or removable storage after the install is complete.  Click Next.

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7) The initial EULA agreement will appear. Click, "I accept the agreement" and then click Next.

EULA.png

8) Select a directory to save the downloaded files to. Click Next.

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9) Select the components you wish to download. The 3Play upgrade is the most commonly needed install.  NDI|HX® drivers are important and required for any NDI|HX® device (like a Connect Spark or PTZ1 camera) to interface with the TriCaster.  Animation Store Creator is free software for use with creating custom animations. Animation Store Creator content is the files for use in Animation Store Creator. Once selected, click Next.

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10) The download will begin. Once the download is finished, the prompt will then say 'copying upgrade, please wait'. This can take several minutes with no visible activity so be sure to not close the prompt.

11) Once the download is complete, the files will then appear in the directory you selected in Step 8 (3P1 defaults this location to the C Drive if not changed).  The suggested order in which to install the updates is suggested below:

Install_Order.png

Installing the Update

1) Right click and run the NewTek 3Play (update) as Admin. You may also need to change the Security in Properties as mentioned in the first section.

You may get the following error message when you try to run the update:

Update_GPU.png

followed by:

Cuda_driver.png

at which point it will open a browser and go to Nvidia's driver page. Please follow the procedure outlined here to update the Video Card Driver: https://support.newtek.com/hc/en-us/articles/360019781553-Updating-the-Dedicated-GPU-on-a-Windows-10-device

2) Accept the EULA.  The update will begin and run through various modes.  Some of the operations it performs may take quite awhile, do not interrupt the update as it runs. When the install completes, you will see the following image:

signed_out.png

Click close and the unit will power down. Leave it powered off for 5 minutes before powering it back on. The update will be complete.

Installing Animation Store Creator

1) To install Animation Store Creator, right-click  NewTek ASC Adv and run as administrator.

2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.

Installing Animation Store Creator Content

1) To install Animation Store Creator Content, right-click NewTek ASC Adv Content and run as administrator.

2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.

Installing the NDI|HX® Driver

1)  Right click the NewTek NDI|HX® Driver.exe and run as Admin to install.

2) The entire NDI tools pack will install with the NDI|HX® Driver.  Select the NDI tools you wish to install and the directory to install them too.  In general, the free NDI tools are helpful for troubleshooting so we suggest these are installed. 

Note: Support does not recommend selecting 'Disable Web Password' or 'Run at Windows start' options when installing on a TriCaster.

NDI_tools_pack_components.png

3) The next prompt allows for the option to change the shortcut path but we suggest this is left to the default.   Click Next.

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4) Click Install and the process will begin (it may take several minutes).

NDI_tools_pack_summary.png

5) The installation will proceed and the Windows Security prompt will verify you want to install the software. Click Install.

6) Once the install is complete, you can click Finish and view the NDI Introduction PDF. If you wish to view it later, the PDF an be found in C:\Program Files\NewTek\NewTek NDI 3.8 Tools titled as "NDI 3.8 Introduction".

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