NDI Adobe CC Plugin Audio issue with Adobe Premiere

Some customers have reported an issue in which they lose audio within Adobe Premiere CC.  In most cases, the issue seemed to be resolved by clearing cache.  In a few instances, the customer needed to quit or uninstall the NewTek NDI Adobe CC Plugin to enable audio again. 

Here are instructions obtained online that show how to reset cache:

1) To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting.

2) Release the Shift-Alt keys or Shift-Option key when the splash screen appears.

3) You should receive a prompt asking you if you want to reset. Click OK. Relaunch the application.

For more information and resources direct from Adobe, please visit:


Current as of 7/30/2019





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