Some customers have reported an issue in which they lose audio within Adobe Premiere CC. In most cases, the issue seemed to be resolved by clearing cache. In a few instances, the customer needed to quit or uninstall the NewTek NDI Adobe CC Plugin to enable audio again.
Here are instructions obtained online that show how to reset cache:
1) To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting.
2) Release the Shift-Alt keys or Shift-Option key when the splash screen appears.
3) You should receive a prompt asking you if you want to reset. Click OK. Relaunch the application.
For more information and resources direct from Adobe, please visit: https://forums.adobe.com/welcome
Current as of 7/30/2019