In some instances your PTZ camera may not be able to access the web administrator interface or, you may have forgotten the login credentials to that web administrator interface page if it has been changed from the default of admin/admin. In these instances you can utilize the camera's remote control to enter the following button press combination one by one on the Remote Control in order to reset to the default value: [+] [8] [8] [6] [Enter] one by one on the Remote Control in order to reset to the default value.
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