In order to install 3P2 software updates, follow the listed steps:
Download the Update
1) Exit the 3P2 software to view the Windows desktop. You can do this by exiting out to the main selection screen then clicking shutdown > Exit to Windows.
2) Launch an internet browser (Firefox preferred) and navigate to https://www.newtek.com/downloads/.
3) Click the download button underneath the 3Play® 3P2 current version number, at which point it will download a file called, "Download NewTek 3P2".
4) When the download is complete, right click the application file and then click Properties. Check the Security section and check the 'Unblock' button if applicable. Hit Apply and then OK.
5) Right click the application again and click, "Run as administrator."
6) The next prompt will give two choices. We recommend selecting Download only. This will save the files to a local location on the system and they can be moved to a different location or removable storage after the install is complete. Click Next.
7) The initial EULA agreement will appear. Click, "I accept the agreement" and then click Next.
8) Select a directory to save the downloaded files to. Click Next.
9) Select the components you wish to download. The 3Play upgrade is the most commonly needed install. NDI|HX® drivers are important and required for any NDI|HX® device (like a Connect Spark or PTZ1 camera) to interface with the TriCaster. Animation Store Creator is free software for use with creating custom animations. Animation Store Creator content is the files for use in Animation Store Creator. Once selected, click Next.
10) The download will begin. Once the download is finished, the prompt will then say 'copying upgrade, please wait'. This can take several minutes with no visible activity so be sure to not close the prompt.
11) Once the download is complete, the files will then appear in the directory you selected in Step 8 (3P2 defaults this location to the C Drive if not changed). The suggested order in which to install the updates is below:
Installing the Update
1) Right click and run the Newtek 3Play 3P2 Update as Admin. You may also need to change the Security in Properties as mentioned in the first section.
You may get the following error message when you try to run the update:
followed by:
at which point it will open a browser and go to Nvidia's driver page. Please follow the procedure outlined here to update the Video Card Driver: https://support.newtek.com/hc/en-us/articles/218903487-How-to-update-the-NVIDIA-Graphics-Card-Driver.
2) Accept the EULA, then select your language. The update will begin and run through various modes. Some of the operations it performs may take quite awhile, do not interrupt the update as it runs. When the install completes, you will see the following image:
Click close and the unit will power down. Leave it powered off for 5 minutes before powering it back on. The update will be complete.
Installing Animation Store Creator
1) To install Animation Store Creator, right-click NewTek ASC Adv and run as administrator.
2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.
Installing Animation Store Creator Content
1) To install Animation Store Creator Content, right-click NewTek ASC Adv Content and run as administrator.
2) Agree to the EULA and the install will begin. Once the progress bar completes, click finish to complete the installation.
Installing NDI Tools
1) While referred to as the NDI HX driver when you selected it to download previously, the actually downloaded file will be named, "NDI 5 Tools." Right click the NDI 5 Tools.exe and run as Admin to install.
2) Agree to the End User License Agreement and select your installation directory as before and click next. The system will install the NDI Tools Pack and launch it once the install is done. You can learn about using your phone as a webcam or start using the NDI tools or just close this window out for now.
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