When troubleshooting your NewTek Control Surface, it is important to know that apparent connection issues can sometimes actually be symptoms of all or part of the Control Surface failing to power on. As such, NewTek Customer Support may ask you to put your Control Surface into Self Test Mode, which is designed to verify whether or not any portion of the Control Surface is not receiving power. In general, when in Self Test Mode, every action on the Control Surface should produce a visible reaction: Pressing buttons, moving T-bars, turning or pressing knobs, and interacting with any other input should make something light up or change numerical values. If an action does not lead to a reaction, that may indicate that a part of the Control Surface is failing to receive power.
To enter and exit Self Test Mode, you will need to press a specific combination of buttons, which will vary depending on the model of Control Surface that you have. This article details the specific combination for each model.
When in Self Test Mode, you should interact with every button, knob, T-bar, wheel and joystick on the Control Surface in order to verify each input’s functionality. For a visual demonstration of what each Control Surface model’s Self Test should look like, please watch the appropriate video that are attached to this article. (You may not hear sound in some of the videos. If that is the case, please view the file in VLC Player which can be downloaded from this link: https://www.videolan.org/ and you should be good to go.)
How to Enter and Exit Self Test Mode, per Control Surface Model
2Stripe Control Surface
Enter: In the "Prev B/D" row, press the 1st, 3rd and 5th keys from the left at the same time.
Exit: In the "Prev B/D" row, press the 2nd, 4th and 6th keys from the left at the same time.
4Stripe Control Surface
Same as the 2Stripe, but each half has its own Self Test Mode.
For the top half, use the bottom row on the second stripe from the top, simply labeled "B/D".
For the bottom half, use the bottom-most row labelled "Prev B/D".
4XXCS and TC1 SP
Enter: In the Program row, press keys 1, 3, Net 1 and DDR 1 at the same time.
Exit: In the Preview row, press Net 2 and DDR 2 at the same time.
Enter: In the Program row, press keys 1, 3, 5 and 7 at the same time.
Exit: In the Preview row, press keys 6 and 8 at the same time.
Newer 3Play CS
Enter: Press A, LINK and AUTO at the same time.
Exit: Press B, TAKE and CLIP LIST at the same time.
8000CS & LPCS
Enter: In the Preview Row, press keys 1, 3 and 5 at the same time.
On the 8000 CS, repeatedly pressing 1, 3 and 5 will cause various keys to light up.
Exit: In the Preview Row, press keys 2, 4 and 6 at the same time.
Mini CS and Mini 4K CS
Enter: In the Preview Row, press 1, 3, 5 and 7 at the same time.
1 and 4 in the Program Row will blink for about two seconds and then go off.
Exit: In the Preview Row, press 4, 6 and 8 at the same time.
Older 3Play CS
Enter: Press 25%, 50% and 100% at the same time.
Exit: Press ALT, 33% and 75% at the same time.