Boot Failures: Basic Troubleshooting Steps

In the event that your unit either fails to fully load the operating system or fails to boot entirely, please perform the following common troubleshooting steps to see if they resolve the issue:

  • Please disconnect every external device (switches, flash drives, external hard drives, control surfaces, etc.) from your NewTek product and attempt to boot with only a single mouse, monitor and keyboard attached. When performing this step, please make sure that you disconnect any hot swappable drives.
  • If you are using a power strip (surge protector), UPS (uninterruptible power supply) or any other power management device, disconnect the NewTek product's power cord from it and connect the power cord directly to a wall outlet. If connecting the NewTek product directly to the wall outlet still does not work, then plug the NewTek product into an outlet that is on a different known-working circuit.
  • Unplug all cables from the NewTek product. Hold down the power button for 10 seconds to completely drain any left over power. Open the top and re-seat the RAM (may require cutting zip ties) and the graphics card. After all components are re-seated, make sure all cables are firmly connected by disconnecting and reconnecting them.
  • There is a chance that your CPU could be overheating. Please make sure that the fans are running and that the NewTek Product is an area with proper ventilation.
  • If your NewTek product uses an external power supply brick, such as a TriCaster Mini, and you have an identical power supply brick from an identical unit, swap out the power bricks and test again.

If the above steps fail to fix the issue, and you do not already have a support ticket open for this issue, please reach out to NewTek Customer Support at this link: Submit a request – NewTek Knowledge Base

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